The Telecommunicator is part of a team making up the central location for Tribal Emergency Communications. The center's main function is to be a central answering point for emergency response/assistance and to provide that information to the proper responding emergency entity(s), depending on the type of emergency or assistance needed. They are to operate CAD (computer-aided dispatch}, use a two-way radio to disseminate information over the air, and provide an air of support for the emergency responders. These functions and all others are completed in timely and efficient manner with professionalism at the forefront. In many instances, the Telecommunicator must communicate with the media, out of town persons and other emergency responders assisting the Tribal Emergency entities. In the event of a catastrophe or man-made disaster, the Telecommunicator must remain calm and offer concise information to its emergency personnel.
- The Public Safety Communications - Telecommunicators, are responsible for four 12-hour shifts, manned 24/7.
- Receives incoming telephone calls and radio traffic for Tribal Emergency Services including: 9- 1-1 calls, Police, Fire, Volunteer Fire, Tribal EMS, Forestry any other Emergency Responders. A call can be routine and/or emergency requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
- Uses best practices from training such as the NC Telecommunicator Certification course. The best practices are procedures used by all persons certified from the course.
- Operates two-way radio equipment, both from a console and handheld radios. Uses an easy to understand voice to relay and maintain contact with all emergency services units.
- Uses Emergency Medical Dispatch (EMD} protocol to determine what kind of response to send the EMS units to a scene; for assistance to a patient. The pre-arrival instruction determines what kind of response is needed.
- Dispatch emergency calls for assistance within the Great Smoky's National Park and the Blue Ridge Parkway, if requested.
- Dispatches Emergency traffic using GEO mapping, CAD and other means of communication to route responders to an emergency call. Provides assistance via radio or phone to get the most efficient means of assistance to the person(s} requesting aid on the Qualla Boundary. This includes the surrounding area/counties where Mutual Aide policies have been established with the counties.
- Operates a computer terminal linked to the Division of Criminal Information (DCI} to obtain driver's history, vehicle registration data, and criminal record information for Law Enforcement Officers; also, the Telecommunicator enters data/information regarding wanted persons, stolen items, and other criminal activity. Inputs data into a CAD, recording the daily activities of the emergency organizations dispatched by the department. Each emergency entity, including the PSCC, must meet required policies, procedures, and guidelines by which they are bound.
- Keeps track of protective orders, involuntary commitment orders, and the NCAWARE software, which contains information regarding wanted persons throughout the State and surrounding States.
- Monitors security camera screens for the hospital, the Council House and other buildings with security camera capability. Responds to security alarms and movement in or around security enhanced facilities.
- Other duties include maintaining files, utilizing key logs and acting as a representative of the EBCI.
- Performs all duties according to established safety guidelines and Tribal policies.
- Serves in an on-call capacity for emergencies or as uncommon situations arise 24/7.
This position is supervised by program leadership. This position is not responsible for supervising others.
Experience: Six (6) months of dispatching experience as a Telecommunicator required.
Education: High School Diploma or GED Equivalent required. Must be 21 years of age.
Licenses & Certifications: Valid, insurable NC Driver’s License required. There are several certifications the applicant will qualify for, obtain and maintain within the first year of employment to include: NC Telecommunicator Certification Training; DCI (modules 1, 2, 3, and 6) within 120 days; Emergency Medical Dispatch {EMD);CPR/AED Certification; HIPAA Certification; Incident Command System {ICS-700,100, 200); NCAWARE and 911/TIY.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Operations
12 Non-Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
