This position is a customer service role which includes processing sales, interaction with customers and various inventory and administrative tasks. Good Customer service involves keeping a clean, presentable, and well stocked store therefore clerks are expected to perform tasks as required to help maintain the stores stock levels and housekeeping. A major expectation of this position is to uphold Tribal and North Carolina laws regarding the sale of alcohol including full adherence to all responsible sale rules and regulations. Clerks are expected to always conduct themselves in an efficient and ethical manner.
- Promptly and courteously greets and serves customers.
- Offer assistance locating products and/or identifying products or helping with selection of products as required.
- Engages with customers on the sales floor to facilitate the ease of their shopping experience.
- Ensures that customers that appear to be 30 years old or younger present appropriate ID to verify age and that people that are under the influence are not allowed to make a purchase. These interactions are to always be professional and courteous and not excessive. Seek support from supervisor as required.
- Actively seeks to resolve customer queries immediately and escalates any issues that require further assistance.
- Maintains composure and calm demeanor when handling difficult customer interactions or issues including “no sell” situations.
- Offers help to customers needing any special assistance, particularly the elderly and handicapped, while always maintaining the security of the store and merchandise.
- Personally accountable for upholding NC laws with respect to the sale of alcohol and legally liable for infractions of these laws. After properly assessing whether a sale can be made, perform all tasks involved in properly executing sales transactions: including cash and credit card processing and recording.
- Recognize if quantity of purchases requires permits and or has other legislated restrictions.
- Receives, loads/unloads stock orders as required and records product and quantity match on accompanying paperwork.
- Stocks storeroom and shelves according to manager’s guidelines. Handles merchandise in a safe, orderly manner and maintains neat and orderly storeroom stock and supplies.
- Actively tidies up shelf stock throughout the sales day by fronting, facing, and dusting bottles.
- Replenishes store supplies as required.
- Uses time wisely to restock store and makes note of out of stock items and communicates them to their supervisor.
- Assist with inventory counting as required.
- Looks for areas needing attention such as special cleaning, repairs, safety hazards, etc. and reports such areas to supervisor immediately.
- Cleans and neatens all interior and exterior areas of store including parking lot as needed or directed.
- Actively identifies and executes clean-up tasks during slow times and performs routine maintenance without reminders, supervision, and follow-up.
- Perform needed clean-ups such as spills, hazards, soil tracks, etc. as soon as they occur.
- Work with staff in a polite and courteous way manner.
- Performs job duties and other tasks as assigned according to established safety guidelines and policies.
This position is supervised by program leadership. This position is not responsible for supervising others.
Experience: One (1) year of related experience required.
Education: High School Diploma or GED Equivalent required.
Licenses & Certifications: Must be at least 21 years old. Must have a valid NC driver's license to operate TABCC-owned vehicles; driving records must be reasonably clean. Must possess proof of satisfactory completion of the Responsible Alcohol Seller Program (RASP) (or obtain within 30 days of hire).
- Requires basic carpentry and maintenance skills and knowledge of general repair procedures, such as general plumbing or electrical.
- Must be skilled in the use of power tools and equipment common to the trade (nail gun, circular saw, router, table saw, band saw, drills, etc.), basic hand tools, and measuring instruments.
- Must be familiar with policies and procedures applicable to job duties.
- Must know all related safety procedures and regulations and proper use of assigned safety gear.
- Must be able to read and interpret print specifications and sketches.
- Must be able to follow written and oral instructions.
- Must know the proper use of a wide range of building and repair parts and materials.
- Requires the ability to prepare materials list.
- Must be able to establish and maintain effective working relationships with coworkers.
- Must be able to work independently or as a member of a group.
- Must be able to perform ground maintenance, including mowing, weed eating, and blowing off sidewalks, parking lots and entrance ways.
- Must be able to maintain brush and shrubbery, and upkeep and prune trees.
- Knowledgeable of weed control practices, and the use of a chainsaw, pole saw, and trimmer to maintain roadways and entrances.
- Three (3) to six (6) months in the position would be required to become proficient in most phases of the job.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
TABCC
High School Diploma or GED Equivalent required. Must obtain GED within one year of hire date.
08 Non-Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
