The Homeowner /Rental Occupancy Specialist performs a variety of responsible technical duties involved in determining initial and continuing eligibility of applicants and recipients for the following Qualla Housing Services, Home Ownership Rehab Program, Bertha Saunooke Heights Home Program, Mutual Help, Tribal Solutions to Affordable Living Arrangements by Group Initiative (T.S.A.L.A.G.I.) and Rental Units. The Homeowner Occupancy Specialist counsels and advises participants of QHS's applicable policies, procedures, regulations, and guidelines. Must be able to train and certify homebuyers of homeownership in financial management, credit counseling, and maintenance. Must work closely with local emergency, police and Court System on a regular basis. Must work with DSS and departments associated with DSS with information that must remain confidential. The Homeowner/ Rental Occupancy Specialist carries out due diligence regarding housing program applicants and participants. Handles day to day operations of the Rental/Home Ownership Program.
- Perform application intake, re-certification, and processing and follow up of applications for the Homeownership and Rental Programs in a timely manner, notify ineligible inquiries.
- Ensure applicants complete application accurately and provide all required documents.
- Acceptance and subsequent processing of applications from prospective residents, and performance of income/background verifications so that certifications may be completed in compliance with regulations.
- Scheduling and showing of apartments to prospective residents.
- Set up and maintenance of resident files to comply with regulatory requirements.
- Process new move-in/move-outs for prorated rents, deposits, refunds, maintenance charges, account adjustments and all necessary documents to the property management program.
- Maintain Homeownership/Rental waiting list and update as necessary (change of address, phone numbers, family composition, etc.). Waiting List will need to be turned in monthly to Supervisor.
- Maintain the system for notification of annual update of application and re-certification.
- Must process applicant's referred by the HIP Program with denial letters if not qualified for QHS programs.
- Must be able to keep material, records and other information (Police reports, DSS information, complaints, personal information, etc.) confidential.
- Process all required documents for Homeownership coordinating with QHS Construction, Infrastructure, Reality, and Environmental departments.
- Serves as the certified instructor for homebuyer classes required for all applicants. Must be able to calculate and adjust accounts as necessary in timely manor.
- Process income verification and re-verification of all participants in the Homeownership/Rental Programs.
- Have the knowledge to explain the methods used in -the computation of monthly payment and be able to show participants how income is computed and be familiar with all Federal regulations governing same,
- Be able to prepare, understand and communicate the Lease/Homeowner Occupancy Agreement and any other documents pertaining to the programs to applicants and homeowners clearly and concisely.
- Must be able to verify with utility companies of homebuyers moving in and out. Responsible for maintaining temporary service to units vacated. Verify with Duke Energy, Haywood Electric, Tribal Utilities, EBCI Water & Sewer, and Propane Companies any invoice that is suspicious or charged to QHS
- Must be able to coordinate all correspondence in a timely manner (late letters, eviction notices, breach of contract letters, new policies, etc.) and file in homebuyer's files.
- Must keep all Homebuyer/ Rental files organized and up to date.
- Keep updated Home buyer maps supplied to Emergency programs for Bertha Saunooke Heights, Rough Branch, and Fisher Branch housing.
- Ensure that homeowner/rental responsibilities are being followed.
- Refer all complaints and breach conditions of lease and occupancy agreements to the Housing Services Manager.
- Work with Rehab/Construction Department before and after tenancy to keep all units ready for occupancy.
- Work with Inspector to ensure all units are inspected monthly and/or annually.
- Must possess knowledge of MEPA (Monthly Equity Payment Allowance) can be used. Direct all MEPA requests to Accounts Receivable Processor.
- Keep manager informed of potential or actual issues related to physical, financial, or resident issues within the properties.
- Assistance in handling all incoming telephone requests for leasing and maintenance. Entering maintenance requests if necessary.
- Have the ability to communicate with others effectively, both orally and in writing, in working out solutions to problems or questions relating to homebuyers/rentals.
- Have the ability to answers questions accurately of all Homeownership/Rental programs.
- Must be familiar with other programs offered such as: Rental Program, Down Payment Assistance Program, Home Purchase Program, Rehab Loan and Rehab Grant Program.
- Maintain a positive, friendly, and helping manner in dealing with clients, visitors and customer.
- Must: be able to work a forty (40) hour work week and overtime as needed or requested.
- Be able to provide other assistance and perform duties in the implementation of the Homeownership/Rental Programs as required by the Housing Services Director.
This position is supervised by program leadership. This position is not responsible for supervising others.
Experience: Three (3) years of Experience required. Experience in an office/clerical position.
Education: Associate’s Degree in related field required. Equivalent combination of education and experience may be in lieu of degree, with required related experience of an additional: 3 years with a High School Diploma/GED equivalent.
Licenses & Certifications: Valid, insurable NC Driver’s License required.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Housing
12 Non-Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
