Receives and prioritizes emergency (E911) and non-emergency calls from the public. Processes information using a computer-aided dispatch (CAD) system and dispatches appropriate emergency service agencies such as law enforcement, fire and emergency medical units. Work requires independent judgement and initiative within established procedures. These functions and all others are completed in a timely and efficient manner with professionalism at the forefront.
- Plans, directs, and supervises the work of Telecommunicator positions on assigned shift.
- Monitors the work of subordinate personnel on unusual or complex matters. Recommend disciplinary actions as necessary.
- Communicates changes in rules, guidelines and/or procedures to subordinate personnel.
- Provides on-the-job training to new employees; observes performance and gives feedback on progress.
- Monitors equipment to ensure proper operating condition. Maintain supervisory logs as necessary.
- Responds to questions and complaints of citizens.
- Completes all evaluation and progress reports for assigned shift Telecommunicators.
- Assures all incoming calls on assigned shift are properly received, completed, and dispatched to appropriate resources for response.
- Maintains and updates Telecommunicator computer programs while being an Administrator in the following programs: Vesta, Southern Software, DCI, and other related programs.
- Will be responsible for Quality Assurance and review of calls for assigned personnel and designated shift rotation.
- Complete various tasks and duties assigned by Public Safety Communications Center Program Manager.
- Completes all duties and responsibilities of Telecommunicator (below):
- The Public Safety Communications - Telecommunicators, are responsible for 12-hour shifts, manned 24/7.
- Receives incoming telephone calls and radio traffic for Tribal Emergency Services including: 9-1-1 calls, Police, Fire, Volunteer Fire, Tribal EMS, Forestry any other Emergency Responders. A call can be routine and/or emergency requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
- Operates two-way radio equipment, both from a console and handheld radios. Uses an easy to understand voice to relay and maintain contact with all emergency services units.
- Uses PowerPhone (EMD, FSD, and LED) protocol to determine what kind of response to send units to a scene; for assistance to a patient. The pre-arrival instruction determines what kind of response is needed.
- Dispatches Emergency traffic using GEO mapping, CAD and other means of communication to route responders to an emergency call. Provides assistance via radio or phone to get the most efficient means of assistance to the person(s) requesting aid on the Qualla Boundary. This includes the surrounding area/counties where Mutual Aide policies have been established with the counties.
- Operates a computer terminal linked to the Division of Criminal Information (DCI) to obtain driver's history, vehicle registration data, and criminal record information for Law Enforcement Officers; also, the Telecommunicator enters data/information regarding wanted persons, stolen items, and other criminal activity.
- Inputs data into a CAD, recording the daily activities of the emergency organizations dispatched by the department. Each emergency entity, including the PSCC, must meet required policies, procedures, and guidelines by which they are bound.
- Keeps track of protective orders, involuntary commitment orders, and the NCAWARE software, which contains information regarding wanted persons throughout the State and surrounding States.
- Monitors security camera screens for the hospital, the Council House and other buildings with security camera capability. Responds to security alarms and movement in or around security-enhanced facilities.
- Performs all duties according to established safety guidelines and Tribal policies.
- Serves in an on-call capacity for emergencies or as uncommon situations arise 24/7.
This position is supervised by program leadership. This position is responsible for supervising others.
Experience: Four (4) years’ telecommunicator experience required. Experience directly related in dispatching emergency-related equipment and resources is required.
Education: Associate’s Degree in related field required. Equivalent combination of education and experience may be in lieu of degree, with required related experience of an additional; or 3 years with a High School Diploma/GED equivalent.
Licenses & Certifications: Valid, insurable NC Driver’s License required. EMD, FSD, LED certifications required. Incident Command System (IS-700, 800 and ICS-100, 200) and DCI (modules 1, 2, 3, and 6) required.. Call Assessment Certifications - must be obtained within 6 months of employment depending on course availability.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Operations
13 Non-Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
