Supervises social workers responsible for high-risk families, and/or individuals. Reports to the Manager - Family Safety. The position will ensure that the goals, programs, and policies of the Eastern Band of Cherokee Indians (EBCI) are implemented within the Human Services arena and in compliance with Tribal, State (as applicable), and Federal laws. This is a supervisory position that requires assigning and reviewing work/case records of the social workers being supervised. Work includes developing work plans, enforcing work standards for the positions within the control of this position. The position requires maintaining statistical measures of cases in process, analyzing those statistics, and managing performance of the unit being supervised to meet performance outcomes. The position requires an individual who is accessible and visible and who will reflect the Tribe’s commitment to self-determination and the needs of its members.
- Participates in the PHHS strategic planning process.
- Tracks & coordinates revenue for services and keeps staff abreast of updates as they relate to revenue.
- Tracks & coordinates service delivery to families and individuals
- Participates in review of outcomes of an interdisciplinary integrated services team.
- Develops process for evaluating services programs to track the impact of the respective programs and to analyze data to determine the effectiveness of each program.
- Coordinates access to services across the EBCI service system.
- Participates in the development budget recommendations for the Family Safety Program area.
- Coordinates resources, policies, and procedures to achieve and maintain service delivery across the areas served by EBCI.
- Reviews programs, goals, and objectives with employees.
- Provides direct supervision to social workers.
- Performs careful review of programs/assignments to ensure compliance with standards/regulations; adjusts or reassigns staff based on mandates/priorities.
- Develops programs and resources to enhance service delivery.
- Is responsible for writing position descriptions and developing task analyses and interview questions when recruiting for positions. Oversees and coordinates with HR the recruitment, hiring, and training of administrative staff, in addition to various program staff (i.e., social workers, case workers, etc.), including management.
- Assists in the development, coordination, and implementation of a comprehensive program on behalf of the Human Services Department that is designed to meet the social service needs of members of the Tribal community.
- Provides continued oversight in the management of programs, policies, and procedures related to the provision of protective services to the members of the Tribal community.
- Oversees budget and management of resources in child protective services; provides input and recommendations for departmental and division budget to fund existing and new programs and services; oversees and monitors costs to ensure compliance with approved budget.
- Provides direct case management in the event of staff shortage of increased census.
- Provides assistance to staff in developing effective caseload management techniques to maintain timely service to recipients.
- Monitors case activity and periodically reviews cases to ensure that appropriate services are provided, and referral sources are developed.
- Serves as a resource to subordinate staff.
- Provides assistance to respective staff in defining and resolving service delivery problems.
- Maintains liaison with public agencies, private agencies, and government agencies on behalf of the Human Services Program.
- Recommends and executes improvements to programs and services.
- Identifies staff development and training needs and ensures proper training is obtained.
- Evaluates employee work performance through regular review of completed work assignments and compliance.
- Directs the daily operations of staff.
- Provides regular program updates to Manager - Family Safety.
- Maintains confidentiality and adheres to HIPAA regulations.
- Mainatains availability to work as directed by management in emergency or disaster, which may require night or weekend shifts, prolonged shifts, and/or travel.
Position works under the direct supervision of the Manager - Family Safety. Daily program management and operations should be handled independently within the parameters outlined by the Manager - Family Safety and within the structure of the Human Services Department. The individual in this position must demonstrate initiative and be a self- starter. This position operates within EBCI Tribal guidelines regarding budget and personnel management. The incumbent will receive on-going supervision from the Manager - Family Safety and will assist in the development of a work plan designed to outline the goals, objectives, and performance outcomes of the Program. The incumbent will participate in regular team meetings of management staff of the Human Services Department. The incumbent is considered a professional employee with the judgment, skills, and knowledge necessary to apply established guidelines in an efficient and effective manner, with minimal daily supervision.
Education: Master’s Degree in Social Work (MSW) from an accredited school of social work and two years professional social work or counseling experience;
OR Bachelor’s Degree in Social Work (BSW) from an accredited school of social work and four years of professional social work or counseling experience;
OR Master's Degree in a counseling field and three years professional social work or counseling experience;
OR Bachelor’s Degree in a human service field or related curriculum and five years professional social work or counseling experience;
OR Bachelor’s Degree and six years professional experience in a related human service field providing experience in the techniques of casework, group work or community organization.
Licenses & Certifications: Valid, insurable NC Driver’s License required.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
PHHS
15 Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
