To be the main point of contact for passengers and drivers using radio communication and telephone. To act promptly and correctly in case of an emergency during the shift. Ensures that each situation is handled appropriately or referred to appropriate supervisor. To efficiently relay communications to facilitate the safe transportation of Transit passengers. Maintains proper data in scheduling software for riders, trips, and mileage records. May operate on occasion, a variety of vehicles to transport passengers to and from specified destinations. Performs inspections, fuels, and cleans assigned vehicles.
- When necessary, assists customers with change when paying for fares. May be required to sell or issue passes and/or fare cards .
- Reports maintenance needs found in inspection or during use to supervisor and/or maintenance technician for repair.
- Radios instructions regarding passengers (time of pick-up, destinations, locations, etc.) using proper FCC procedures in a timely manner. Communicates all necessary information to passengers and drivers for the details of the trip. Dispatches vehicles to answer requests for transportation and provides information concerning the location of residences, businesses, roads, and streets within the QuaIla Boundary. Refers requests for transportation for the Snowbird Community to the Snowbird public driver or other agencies.
- Schedules all trips so as to make best use of driver's schedules, and Transit vehicles as well as best use of passenger's time and comfort.
- Answers all telephone calls in a timely manner courteously and professionally, directing all calls to the appropriate office or staff member. Takes messages, books trips, and keeps records of calls regarding trips.
- Primary contact for drivers who have a problem, situation, or incident that needs to be addressed. Making sure drivers are in appropriate vehicles according to route assigned . Keeps track of driver's location in accordance with the route assigned.
- Occasionally verifies cash count.
- Annual Driver's Safety, Defensive Driving, Passenger Assistance, CPR, and First Aid trainings and certifications.
- Assists Transit passengers waiting in the Transit building for next pick-up as needed.
- Responds to emergencies quickly and appropriately. Drives other vehicles in case of an emergency and assists in transporting passengers as needed.
- Follows all procedures to ensure passengers, drivers, and equipment to include assisting in maintaining safety and security of program assets.
- Records any maintenance or repair needs for vehicles, building, or equipment, and informs appropriate supervisor.
- May be assigned to operate a variety of vehicles to transport passengers to and from specified destinations.
- Performs inspections, fuels, and cleans assigned vehicles.
- Obtains route and vehicle assignment from supervisor or dispatcher and checks equipment to ensure safe operation and proper maintenance.
This position is supervised by program leadership. This position is not responsible for supervising others.
Experience: Experience of 5 years of driving motor vehicles, with a good driving record for the preceding 3 years.
Education: High School Diploma or GED Equivalent required. Equivalent combination of education and experience may be in lieu of degree, with required related experience of an additional 1 year.
Licenses & Certifications: Valid, insurable NC Driver’s License required.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Operations
9 Non-Exempt
ALL JOB POSTINGS CLOSE AT 11:59PM EST ON THE CLOSE DATE.
