Provide basic services, case management, and Forensic Interviewing, (secondary prevention, and intervention) to allegedly maltreated children and their participating caregivers, who seek services from the Heart to Heart Child Advocacy Center. (The Center).
- Coordinates memorandum of understanding and linkage agreements with Tribal, State, and Federal agencies.
- Schedules the forensic interviews and child medical exam appointments, by coordinating with appropriate professionals, clients, and participating caregiver(s).
- Provides all case management for child medical exams, by supplying providers with referrals, medical history, and other pertinent information.
- Assures all reporting and documentation is accurate and entered, including but not limited to the forensic interview and the child medical exam, for service compliance, case investigation, and multidisciplinary team involvement.
- Will be required to testify in tribal, federal, and state court.
- Coordinates the staffing for the Qualla Boundary multidisciplinary team and works to improve collaboration between relevant local, State, and Federal agencies for case management purposes.
- Maintains records, training resources, and certifications of the multidisciplinary team, in adherence to Child Advocacy Center Standards.
- Works in conjunction with The Center therapist to provide treatment per an established treatment plan.
- Must respond 24/7 to emergencies of child maltreatment, by providing emergency case coordination with appropriate professionals, and assuring all required processes are secured and completed.
- Assists in the development of child maltreatment training materials and prepares information packets for participating caregivers/guardians, staff members, other professionals, community programs, health fairs, support groups, and general public distribution.
- Will assist in chaperoning all therapeutic social group outings of children in treatment and providing transportation to other required appointments, as necessary.
- Provides crisis intervention/resources to participating caregivers of children who are believed to be possible victims of child maltreatment.
- Serves on various local, State, Federal boards, and committees as determined by the supervisor.
- Prepares monthly report of activities for Program Manager and other pertinent program staff as appropriate.
- Assists in maintaining the Child Advocacy Center National Accreditation standards.
This position is supervised by program leadership. This position is not responsible for supervising others.
Experience: Two (2) years of human services experience required.
Education: Bachelor’s Degree in related field required.
Licenses & Certifications: Valid, insurable NC Driver’s License required.
- Must be able to establish rapport and trust with child victims and their participating caregivers.
- Must be able to work a flexible schedule and adjust work hours per departmental need.
- Must have an ability to engage children of all ages in an interview type setting, that is in compliance with the National Children's Advocacy Protocols for interviewing children.
- Must maintain the confidentiality of all case information.
- Must have a working knowledge of the dynamics of child maltreatment.
- Must have knowledge of the culture of the Eastern Band of Cherokee Indians to facilitate acceptance.
- Should have good oral and writing skills.
- Should have the ability to recognize situations that may affect the safety and wellbeing of a client of The Center.
- Must adhere to the highest of moral and ethical practices.
- Must possess basic office and computer skills.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Public Health & Human Services
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